Refund policy
Last updated: November 1, 2026
CONTACT AND RETURN REQUESTS
For cancellations, returns or problems with an order, contact valericksolfane@gmail.com with your order number and a description of the issue.
Contact us before returning anything. We will provide the correct return address and instructions. Do not send returns directly to Lulu or to the address printed on your parcel.
PAPERBACK RETURNS
You may request a change-of-mind return within 14 days of receiving your paperback. After notifying us, send it back within 14 days using the instructions we provide.
Keep the book in its original condition. Writing, highlighting or damage may reduce the refund where permitted by applicable law. You pay the direct return postage for change-of-mind returns. We do not charge a restocking fee.
DAMAGED, DEFECTIVE OR INCORRECT BOOKS
Report the issue as soon as you notice it, including photos where possible. We will investigate and arrange an appropriate replacement or refund.
You will not be asked to pay return postage for a confirmed damaged, defective or incorrect item. Keep the book and packaging until we confirm whether a return is needed.
DIGITAL PRODUCTS
Contact us promptly if you wish to cancel an ebook or audiobook before accessing it.
After access or download, change-of-mind requests are assessed under applicable consumer law and any valid consent obtained at checkout. This policy does not treat purchasing or downloading alone as an automatic waiver of statutory rights.
If a file is missing, corrupt or incorrect, we will help restore access or provide a working copy. If we cannot resolve the problem, we will provide an appropriate refund.
COLLECTION PURCHASES
Identify the affected format when requesting help with a collection. Any partial refund reflects the amount actually paid and the discount allocated to that component, subject to applicable consumer rights.
CANCELLATIONS AND REFUNDS
Request cancellation immediately. We cannot guarantee that paperback production or dispatch can be stopped once fulfillment begins.
Approved refunds go to the original payment method. For eligible paperback withdrawals, refunds are processed within 14 days of your cancellation request; where permitted, we may wait until we receive the book or evidence of return shipment.
Standard outbound delivery charges are refunded when required for a full-order statutory withdrawal. Additional charges for upgraded delivery may not be refundable. Your payment provider may take additional time to post the refund.
YOUR RIGHTS
This policy does not limit mandatory consumer rights concerning withdrawal, non-delivery, defective goods or digital content. Greater protections under applicable law remain available.